We want you to travel with complete confidence. These terms explain clearly what you can expect from us and what we ask of you.
01About these terms
These terms apply to every journey booked with The Bugs Adventures Ltd (also known as Wild Bug Adventures), a licensed tour operator based in Arusha, Tanzania, Tourism Licence No. 023203 (“we”, “us”). “You” means every traveller named on the booking. The person who makes the booking confirms that they are authorised to accept these terms on behalf of everyone in the group.
Your written quote and booking confirmation form part of our agreement. If anything in your quote differs from these terms, the quote applies.
02Quotes & booking
Sending an enquiry or “Book This Journey” request is free and does not commit you to anything. We reply with availability and a personalised written quote, usually within 24 hours.
Your booking is confirmed when we have received your deposit and sent you a written booking confirmation. Lodges, camps, permits and flights are subject to availability until they are confirmed.
03Prices
Prices are in US dollars (USD) and, unless stated otherwise, are per person sharing. What is included and excluded is listed on each journey page and in your quote. International flights, visas, travel insurance, tips and personal expenses are not included unless stated.
National park, conservation and government fees and taxes are set by the authorities. If they increase after you book, we may need to pass the increase on to you; we will always show you the official change.
04Payment
- A deposit of 30% of the total trip price is due to confirm your booking.
- The balance is due 60 days before your arrival date.
- If you book less than 60 days before arrival, the full amount is due at booking.
Payment details and accepted methods are shown on your invoice. If the balance is not received on time, we may treat the booking as cancelled by you and the cancellation charges below will apply.
05Cancellation by you
Please tell us in writing (email is fine). Charges are based on the date we receive your notice:
| Notice before arrival | Cancellation charge |
| 60 days or more | Loss of the 30% deposit; everything else is refunded |
| 30 to 59 days | 50% of the total trip price |
| Less than 30 days, or no-show | 100% of the total trip price |
Flights, permits (for example gorilla or chimpanzee permits) and some lodges have their own non-refundable rules once purchased. If these apply to your trip, we will tell you in your quote. Unused services after your trip has started cannot be refunded. We strongly recommend insurance that covers cancellation.
06Changes by you
We are happy to help you change dates, lodges or activities, subject to availability. Any extra costs charged by lodges, airlines or other suppliers for the change will be added to your booking.
07Changes or cancellation by us
Safaris and climbs take place in wild places. Weather, road and river conditions, park rules, animal movements or safety concerns can sometimes mean we must change the route, a lodge or the order of activities. When this happens we will offer an alternative of similar standard.
If we must cancel your trip for reasons within our control, you may choose an alternative journey or a full refund of what you have paid us. We are not responsible for cancellations or changes caused by events beyond our control, such as natural disasters, extreme weather, epidemics, civil unrest, government action or airline disruption.
08Passports, visas & health
- Your passport should be valid for at least six months after your travel dates, with blank pages for entry stamps.
- You are responsible for your visa and entry documents for Tanzania and any other country you visit. Zanzibar also requires its own inbound travel insurance.
- Please consult a travel-health clinic about vaccinations and malaria prevention. A yellow-fever certificate may be required depending on your route.
We are happy to advise, but requirements can change and it remains each traveller’s responsibility to check them.
09Travel insurance
Comprehensive travel insurance is required for every traveller. It should cover medical treatment, emergency evacuation and repatriation for the whole trip, and ideally cancellation. For Kilimanjaro and Mount Meru, your policy must cover trekking at high altitude (up to 6,000 m).
10Safety & fitness
Our guides are experienced and trained, and your safety always comes first. For your own safety please follow your guide’s instructions at all times, especially around wild animals and on the mountain.
Mountain climbs carry natural risks such as altitude sickness. Please tell us about any medical condition that may affect your trip. Your guide may decide that a traveller should not continue a climb or activity if it is unsafe to do so; this decision is final and is made to protect you.
11Our responsibility
We take reasonable care in planning and running your journey and in choosing the partners we work with. Many services, such as lodges, flights and parks, are provided by independent operators, and we are not responsible for their acts or omissions, or for loss, injury or damage that is not caused by our own negligence. Nothing in these terms limits any liability that cannot be limited by law.
12Respect for nature & people
We travel so that we leave nothing behind but footprints. We ask all guests to respect wildlife, park rules, local communities and our crew. We may end the trip of anyone whose behaviour puts others or wildlife at risk, without refund.
13Complaints
If something is not right during your trip, please tell your guide or call us straight away so we can fix it on the spot. If you are still not satisfied, write to info@wildbugadventures.com within 30 days of returning home and we will respond promptly.
14Law & contact
These terms are governed by the laws of the United Republic of Tanzania. We always aim to resolve any disagreement fairly and amicably first.
Contact our team